FAQ

When will my order be shipped?

All prints are made to order. Please allow up to 4 business days for your order to be printed and dispatched. International order may take additional time. 

Once your order has been shipped, you’ll receive a tracking email with delivery updates.

Do you ship internationally?

Yes — international shipping is available to selected countries at checkout.

Please note that delivery times may vary depending on your location and local customs processing.

Will my print look exactly like it does on screen?

Colours may vary slightly depending on your screen settings and device display.

Do you offer returns or exchanges?

As prints are made to order, returns and exchanges are not accepted for change of mind.

If your order arrives damaged or incorrect, please get in touch within 7 days of delivery and include photos of the issue.

Can I cancel or change my order?

If you need to make changes to your order, please contact us as soon as possible. Once production has begun, changes or cancellations may not be possible.

How are prints packaged?

Prints are carefully packaged to help ensure they arrive safely and in excellent condition.

Will I need to pay import taxes or customs fees?

International orders may be subject to customs duties, import taxes, or local handling fees once the parcel arrives in your country.

These charges are determined by your local customs authority and are the responsibility of the customer.

Unfortunately, we’re unable to estimate or cover these fees.

Contact

For any questions, please contact:
hello@bysilk.com.au